CANCELLATION POLICY

Any change of date or content cannot be guaranteed and shall be applied subject to availability. Any request for cancellation or change must be received by e-mail at cooltoursdubai@gmail.com

• Less than 21 days, No deposit refund.
• 7 days prior the tour, you must pay the remaining balance.

When we have to buy entrance tickets in advance and pay for it (Burj khalifa, Burj al Arab, Water park, Helicopter Tour, etc) in case of cancellation, we will keep the amount paid for these tickets.

In case you prepaid the total amount of the tour, the cancellation policy is :

• Less than 21 days, 80% refund.
• 7 days prior the tour, No refund.

When we have to buy entrance tickets in advance and pay for it (Burj khalifa, Burj al Arab, Water park, Helicopter Tour, etc) in case of cancellation, we will keep the amount paid for these tickets.

Any interruption of the tour during its delivery, at the client’s wishes, shall not give rise to any refund.

REFUND

If a cancellation requires a refund of the amount, total or partial, the refund will be made within 14 days after the cancellation notice.

LAST MINUTE CANCELLATIONS

In the case of last minute cancellations, we keep $100 per tour for the guide booked.

When we have to buy entrance tickets in advance and pay for it (Burj khalifa, Burj al Arab, Water park, Helicopter Tour, etc) in case of cancellation, we will keep the amount paid for these tickets.

LAST MINUTE BOOKINGS

For a booking made less than 7 days prior to the tour, we charge the full amount. No refund in case of cancellation.

TRAFFIC CONDITIONS

Because of traffic conditions, Cool Tours Dubai can not be held responsible if the clients miss  train or flight, etc

LUGGAGE AND PERSONAL ITEMS

Cool Tours Dubai and its partners cannot be held responsible for the loss or theft of personal belongings and luggage and cannot guarantee the return of personal belongings and luggage left in the vehicles or anywhere else.

PICK-UP AND DROP-OFF

Extra charges for a pickup and/or a drop off outside Dubai.